Refund policy

Return & Refund Policy

AxionCore

At AxionCore, we are committed to transparency, fairness, and customer satisfaction. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations.

Business Information

AxionCore
Grabenstrasse 8
6300 Zug
Switzerland

Email: support@axioncore.store
Phone: +41 77 203 9559

30-Day Return Policy

We offer a voluntary 30-day return policy.

You may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements outlined below.

Return Eligibility

To qualify for a return, the following conditions should be met:

The item is unused or only reasonably tested to assess its suitability.
The item is returned complete and, where possible, in its original packaging.
Proof of purchase (such as an order number or receipt) is provided.
The item is not excluded from returns under the "Non-Returnable Items" section below.

Reasonable inspection and testing of a product is permitted and does not affect your statutory rights where applicable.

How to Request a Return

To help us process returns efficiently, customers are requested to contact us before sending an item back.

Please contact:

Email: support@axioncore.store

After receiving your request, we will provide:

Return instructions
The appropriate return address
Any information necessary to process the return correctly

Requesting return instructions helps prevent delays or shipping errors and does not affect any statutory consumer rights, including the European Union right of withdrawal.

Please note that return addresses may vary depending on the product and fulfillment location.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged;
The item received was incorrect; or
The product is defective upon arrival.

In these cases, AxionCore will cover reasonable return shipping costs or provide an appropriate return solution.

Refunds

Once the returned item has been received and inspected, we will notify you regarding the outcome of your return request.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5–10 business days after inspection of the returned item.

Please note that banks, card issuers, and payment providers may require additional processing time before the funds appear in your account.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

Damaged;
Defective; or
Incorrect;

please contact us as soon as possible at:

Email: support@axioncore.store

Where appropriate, we may offer:

A replacement product;
A refund; or
Another suitable resolution.

Photos of the issue may be requested to assist with processing your claim.

Non-Returnable Items

The following items are generally not eligible for return:

Products that have been heavily used beyond reasonable inspection;
Products damaged through misuse, negligence, or improper handling;
Products returned without sufficient proof of purchase where verification is not otherwise possible.

Nothing in this section limits any rights granted under applicable consumer protection laws.

European Union Right of Withdrawal

If you are a consumer located within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact us within the withdrawal period using the contact information provided below.

Where applicable, products must be returned in accordance with relevant consumer protection regulations.

This statutory withdrawal right exists independently of and in addition to our voluntary 30-day return policy.

Nothing in this policy limits or excludes rights available under mandatory consumer protection laws.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us: