Shipping policy

Shipping Policy

AxionCore

At AxionCore, we are committed to providing reliable and transparent shipping services for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

Business Information

AxionCore
Grabenstrasse 8
6300 Zug
Switzerland

Email: support@axioncore.store
Phone: +41 77 203 9559

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not normally processed, dispatched, or delivered on weekends or public holidays.

During periods of high demand, processing times may occasionally be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

Estimated Delivery Times

Estimated delivery times begin once an order has been dispatched.

Europe

5–10 business days

International Destinations

7–15 business days

Delivery estimates are provided for guidance only and may vary depending on factors including:

Destination country
Customs clearance procedures
Carrier operations
Weather conditions
Peak seasonal demand
Public holidays

Actual delivery times cannot be guaranteed.

Shipping Costs

We offer free shipping on many products and destinations.

Where shipping charges apply, all applicable shipping costs will be clearly displayed during checkout before payment is completed.

No hidden shipping charges will be added after checkout.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information where available.

Tracking information may take up to several business days to become active after dispatch, depending on the carrier.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may be charged by the destination country.

These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.

AxionCore has no control over customs charges or import procedures.

Delivery Delays

While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control, including:

Carrier disruptions
Customs inspections
Severe weather conditions
Public holidays
Increased shipping volumes

We appreciate your patience and will assist customers in tracking shipments whenever possible.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping details, please contact us as soon as possible at:

support@axioncore.store

While we will make reasonable efforts to assist with address corrections before dispatch, we cannot guarantee changes once an order has entered the shipping process.

Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location;
Contacting household members or neighbors;
Contacting the local courier service.

If the package remains missing, please contact us at:

support@axioncore.store

We will work with the shipping carrier to investigate the issue and assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us promptly and provide photographs of:

The damaged product;
The packaging; and
Any visible shipping damage.

This information helps us evaluate the issue and determine an appropriate resolution.

Contact Us

For any shipping-related questions, please contact: